Frequently Asked Questions

AFTER HOURS

What do I do after hours if I need to be seen by a doctor?

For medical needs, call (213) 740-9355. Choose option 1 for medical services. The after-hours nurse will assist you with any medical concerns.

For psychological counseling needs, call (213) 740-9355. Choose option 2 for counseling services. The after-hours counselor will assist you with any counseling concerns.

Where are the closest hospitals to the UPC campus?

California Hospital Medical Center
1401 South Grand Avenue
Los Angeles, CA 90015
(213) 748-2411

Good Samaritan Hospital
1225 Wilshire Blvd.
Los Angeles, CA 90017
(213) 977-2420

APPOINTMENTS

Do I have to make an appointment or can I walk in? Most services require an appointment to be booked in advance. By scheduling 1-2 weeks in advance, you will usually have a wide selection of appointment times available. If you have an urgent medical need, you can report to the Acute Care Clinic on the first floor and will be triaged by a nurse.

How do I cancel an appointment?
Appointments must be cancelled at least 24 hours in advance. No shows or late appointment cancellations will result in a $20 fee.

You can cancel an appointment online by logging into your MySHR account:
1. Go to www.usc.edu/MySHR
2. Log-in with your USCnet ID and password
3. Click the link for appointments to pull up any scheduled appointments
4. Find the appointment you wish to cancel
5. Click “cancel appointment”
If you are having any trouble with this, Call to Cancel an Appointment.

What happens if I’m late or don’t show up to my appointment?
If you are late for your appointment, there is a chance the clinician may not be able to see you. Make sure to always check-in at least 20 minutes early for every appointment.

Do I need to bring anything with me?
The Engemann Student Health Center requires students to show identification upon arrival. Please carry your student USC ID card or a government issued ID with you at all times. Another important item to keep in your wallet at all times is your health insurance card, especially if you don’t have the USC Student Health Insurance Plan.

What qualifies as acute care? Acute care is when an unforeseen illness or injury occurs that is urgent but not life threatening. Examples include sprains, cuts, broken limbs, seizures, loss of consciousness, asthma attacks, etc. Please see our acute care page for additional information.

For life-threatening conditions:
If on-campus, call DPS at 213-740-4321 immediately
If off-campus, call 911 immediately.

What qualifies as emergency care?
Emergency care is immediate care due to the sudden onset of a condition that could be life-threatening if prompt medical attention is not provided.

For life-threatening conditions:
If on-campus, call DPS at 213-740-4321 immediately
If off-campus, call 911 immediately.

Why can’t I refer myself to a specialist?
When seen at the Engemann Student Health Center, most patients can have their needs met with our Primary Care services, in which case specialty care is not needed. However, in the case of a specialized need, in order to be sure you are referred to the right specialist, most services require a Primary Care appointment. The services which require a referral include: acupuncture, allergy clinic, chiropractic, dermatology, dietetic services, occupational therapy, orthopedics, and physical therapy (and most services outside of the health center). If you are going to receive any services outside the health center, check with your insurance carrier to check if a referral is needed, prior to scheduling any appointments.

What is the definition of a “referral”?
A referral is a formal process authorizing an insurance member to get care from a specialist or a hospital.

How long is each appointment?
Appointment length varies with medical services. It’s always best to have plenty of extra time in case you are referred to do lab tests, for example. For all appointments, you are required to check-in at least 20 minutes early in order to complete any required paperwork.

Are services available in any language other than English?
While we cannot guarantee a staff member can treat you in your native language, the Engemann Student Health Center works hard to make you feel comfortable and adapt to your needs. Please make your language request when scheduling your appointment and we will do our best to fulfill your need.

Do I need to have a physical examination before I can be seen at the student health center?
No, you do not need to have a physical examination before you are able to be seen at the Engemann Student Health Center. However, we encourage you to turn in a physical examination form as a reference to your health status.

I am not a student, but can I be seen at the health center?
Only USC students can be seen at the Engemann Student Health Center.

If you are a faculty or staff member, there is a clinic on the fourth floor to contact at (213) 821-6500.

How do I make an appointment?
You can schedule an appointment online through MySHR – instructions are located here. You may also call us at (213) 740-9355.

Can I choose my healthcare provider?
Yes, when scheduling your appointment, you may specify which provider you would like to see.

Will I be able to get an excuse note for class?
Written excuses regarding the legitimacy of injury or illness-related absence from class or examinations are not issued by the Engemann Student Health Center. Instructors may, with a student’s written consent, contact the student’s clinician for consultation regarding the absence.

For the instructor to call, the student must fill out the Authorization for Disclosure of Medical Information and turn the form into the Student Health Information Management after the appointment.

Are referrals required for off-campus treatment?
Most services outside of the student health center require a referral. Contact your insurance carrier to be certain. If you are on the USC Student Health Insurance Plan contact Aetna Student Health at 877-626-2299.

What services are offered at the health center?
• Primary Care
• Urgent Care
• Acupuncture
• Allergy Clinic*
• Chiropractic
• Counseling Services
• Dental Services
• Dermatology*
• Dietetic Services*
• Health Information Management
• Immunization and Compliance
• Insurance Services
• Laboratory
• Occupational Therapy*
• Orthopedics*
• Pharmacy
• Physical Therapy*
• Radiology
• Sexual & Reproductive Health
• Travel Clinic
• Wellness & Health Promotion

*service may require a referral

BILLING

What are the different methods of payment I can use at the student health center?
You can pay in person by credit card (MasterCard, Visa, or Discover), cash, check, USCcard, or online through the USC Student Fee Bill via epay.

FEES

What are the fees I might incur when I come into the health center?
Your Student Health Center Fee covers most medical services at the Engemann Student Health Center however, there are some additional fees for certain services. Please refer to the Price List for complete fee information.

IMMUNIZATIONS

Can I get immunizations at the student health center?
Yes, the Engemann Student Health Center has access to most vaccines, which are available to students on a walk-in basis. Immunizations requiring an appointment with a clinician or travel consultant include: Depo Provera, rabies, pneumococcal, typhoid, and yellow fever.

What immunizations are required for USC students?
The USC immunization requirements are located on the New Student Health Requirements page.

What other immunizations are available at the health center?
Other recommended Immunizations and Screenings:
• Depo Provera (Contraceptive)*
• Gardasil (HPV)
• Hepatitis A
• Hepatitis B
• Influenza (Flu)
• Menactra (Meningitis)
• MMR (Measles, Mumps, Rubella)
• Pneumococcal (Pneumonia)*
• Polio
• Rabies*
• Tetanus (TD)
• Tetanus, Diptheria, Pertussis (Tdap)
• Twinrix (Hep A & Hep B)
• Typhoid*
• Varicella (Chicken Pox)
• Yellow Fever*
*Must be ordered by a clinician or travel consultant

I can’t find my immunization papers, what can I do?
If you can’t find your immunization papers, try obtaining a copy of your record from your high school or your health care provider’s office. If the record is unattainable, you may need to begin the adult series of the vaccination or elect to be tested for immunity by a simple blood test.

I have an immunization hold (SHC10) on my registration, can you remove the hold?
No, an immunization hold (SHC10) will only be removed after you have turned in proof of all required immunizations and screenings.

This documentation can be submitted by email or fax:

Email: uphccomp@usc.edu
Fax: (213) 821-2740

INSURANCE

What is the student health insurance and what does it cover?
The University offers the USC Student Health Insurance Plan through Aetna Student Health. The USC Student Health Insurance Plan works in conjunction with the Engemann Student Health Center and Counseling Services.

The USC Student Health Insurance Plan covers many annual preventive screenings and immunizations per Healthcare Reform law at no cost-sharing to the patient. Students who have paid the student health center fee are provided with unlimited primary care visits at the health center. Simply call or go online to make an appointment. Please view your plan benefits for more detailed information.
*Please note: Benefits vary for on-campus and satellite campus students.

Can I waive the USC student health insurance plan?
If you are covered by a comprehensive insurance plan meeting the University’s requirements, you may submit a waiver request through our online process. All waiver requests are manually reviewed by our health insurance department and a decision will be made within 30 days of receipt and sent to you at your USC email address.

If I choose to waive the USC Health Insurance plan, what does my insurance plan need to cover?
In order to waive the USC Student Health Insurance Plan, your insurance plan must:
• Provide continuous coverage for the entire academic year (Fall 2014—August 18, 2014 through January 11, 2015 and Spring/Summer 2015—January 12, 2015 through August 16, 2015.)
• Provide at least $500,000 lifetime aggregate coverage (no per incident maximums).
• Cover preventive care services at 100%.
• No major exclusions – the plan MUST cover:
o Prescription drugs
o In- and outpatient mental health for parity (severe) and non-parity (non-severe) conditions
o Acute inpatient detox and outpatient substance abuse counseling
o Reproductive health (including maternity for female students)
• Have an annual combined deductible and out-of-pocket expense of $10,000 or less.
• Provide a minimum of 70% coverage paid by the insurance plan to providers in the Los Angeles area. Emergency/urgent care only is not accepted for waiver.

I missed the waiver deadline, what do I do now?
The waiver site opens again in December and you can waive out of spring and summer at that time.

We waived out of the insurance, but my parent lost their insurance through their job. Is there a way to get the Aetna insurance now?
Email b.well@usc.edu for a specific answer to your question.

If I am on the Aetna insurance plan now and I am going to study overseas next semester, how does this work with my current insurance? Do I fill out paperwork?
Please go to the following link to the International SOS website to find out about overseas health insurance:

http://studentaffairs.usc.edu/files/2013/06/Health-and-Safety-Information-for-USC-Study-Abroad-Programs.pdf

Is there an annual limit to my out-of-pocket expenses?
For USC Providers and Aetna Preferred Providers, there is a $3,500 per policy year, per insured person out of pocket maximum. For Aetna Student Health Non-Preferred Care Providers there is a $7,000 per policy year, per issued person out of pocket maximum. See the USC Student Health Insurance plan for more details.

How many times a year do I need to request to waive out of the USC Student Health Insurance Plan?
You must request a waiver once a year in the fall semester. Waivers submitted in the fall are good for the entire academic year. The waiver deadline is always the add/drop date of the fall semester.

If you missed the fall deadline, or if you are a new incoming student, you may request a waiver for spring/summer beginning in early December. Waivers submitted in the spring are only good for the spring/summer term. Don’t forget to submit a new waiver request in the fall.

Is the health center in network with my private insurance plan?
No. We don’t bill any insurance companies. Any charges not covered by the student health center fee must be paid at the time of service. However, we can provide you with a detailed invoice that can be turned into your insurance company as a claim.

I’m graduating in May. What will happen to my health coverage?
Your USC student health insurance plan coverage ceases shortly after graduation. Please visit the For Graduating Students page for detailed information regarding your various options.

If I waived my student health insurance last year, do I need to do it again?
Yes, you must request a waiver once a year in the fall semester. Waivers submitted in the fall are good for the entire academic year. Waivers submitted in the spring are only good for the spring/summer term.

Are there vision and dental services included in the student health plan?
Students are enrolled in the vision plan when they sign up for the USC Student Health Insurance Plan. EyeMed Vision Care is your provider for quality vision care.

Students have the option to enroll in the Delta Dental PPO plan as an option if dental insurance is needed. Please visit the Health Insurance on the forms page. The deadline for enrolling in the dental plan is the same as the add/drop day of the fall semester.

MEDICAL RECORDS

How do I request a copy of my health records?
To obtain a copy of your medical record, you must complete and sign an Authorization Form for Release of Medical Records. It will take 5 business days to process your request. You may visit the Health Information Management Department on the Lower Level of the health center. Or, you may fax the form to (213) 740-4961.

I’ve noticed there are student employees at the health center. Will they have access to my records?
All medical records are kept strictly confidential. Student workers do not have access to our electronic medical records. Additionally, all employees, volunteers, and student-workers are required to sign a confidentiality agreement and adhere to our high privacy and security standards.

Do my parents have access to my medical records?
No. The Engemann Student Health Center is committed to protecting the privacy of your health information. No one is authorized to see your medical record without your written authorization if you are over 18 years of age, according to the Confidentiality of Medical Information Act (CIMA). Exceptions to this include: medical emergencies, utilization review, quality assurance activities, court order or subpoena, and licensing and accreditation of the facility. For more information see California Civil Code 56.10. If you would like your parents to have access to your medical information, you can fill out a form.

When I receive a bill from the health center, does it list the services I had?
No, when you see your bill, the service will be listed as a health center charge.

MEDIA

I am doing a class project and need to interview someone at Engemann. How can I do this?
To interview one of our staff members for a class project, please send an email two weeks in advance with appropriate information to riedgonz@engemann.usc.edu. Our marketing department will work to accommodate your request and discuss possible interview times. Please note, absolutely no filming is allowed in the Engemann Student Health Center.

PHARMACY

Where is the closest pharmacy?
Two pharmacies can be located on the UPC campus, and one on HSC. Please visit the USC Pharmacies page to choose the best pharmacy for you.

USC Health Center Pharmacy (UPC)
1150 W Jefferson Blvd #150
Los Angeles, CA 90089
Phone: (213) 821-6100

USC Pharmacy (UPC)
Gwynn Wilson Student Union
3610 Trousdale Parkway #101
Los Angeles, CA 90089
Phone: (213) 740-2738

Medical Plaza Pharmacy (HSC)
1510 San Pablo St #144
Los Angeles, CA 90033
Phone: (323) 442-5770

What are the pharmacy hours of operation?
Pharmacy hours vary throughout the year, please visit the pharmacy website for current hours.

STUDENT HEALTH CENTER FEE

Are all services at the Student Health Center free when you pay the student health fee?
Your student health fee covers most medical services at the Engemann Student Health Center; however, there are some additional fees described on our Price List. If you have any questions regarding cost and services, please contact Cashier Services.

Who is eligible for student health services?
Any student who has paid the student health fee is eligible for services. UPC or HSC campus students taking 6 units or more is automatically charged the fee.

MISCELLANEOUS

Where are you located?
Engemann Student Health Center
1031 West 34th Street
Los Angeles, CA 90089-3261
For directions please visit our campus map and type in ESH or Engemann Student Health Center.
*The student health center is in close proximity to the Lyon Center and Fluor Tower. Also near Parking structure B.

What if I’m concerned about another person’s behavior?
Please call the Health Promotion & Prevention services line at (213)740-4777 if you are concerned about the behavior of a USC student, faculty, or staff member. Our trained staff members will assist you and help provide appropriate guidance. You may also contact Student Counseling Services at the health center with any concerns. Please call them at (213) 740-7711.

What are your hours?
Monday-Thursday: 8:30am-5:00pm
(Open until 7:00pm for urgent medical issues)
Friday: 9:30am-4:30pm

Weekend Urgent Care:
Saturday & Sunday: 10:00am-2:00pm

Please visit our Hours page for additional information.
*All services and radiology are the same hours
Hours may vary depending on the school calendar and university holidays.

Where can I park when I visit the health center?
There is no designated parking area for the student health center. Normal campus parking rules apply.

How do I contact or communicate with my doctor?
You can message your clinician directly through MySHR. The instructions are located here.

How do I contact a nurse?
You can message a nurse directly through MySHR. The instructions are located here.

How can I obtain my lab results?
To obtain your lab results, send a message to your clinician requesting the results through MySHR. The instructions are located here.